Ownsurance Claims Procedure and Documentation

How to claim

1. New claims are to be e-mailed to This email address is being protected from spambots. You need JavaScript enabled to view it. . There after a claim specialist will be assigned to your claim.
2. We must receive a completed claim form from you within 28 days of the date of incident.  If we do not receive the completed claim form, it might result in the claim being repudiated.
3. This claim form will form the basis on which your claim is assessed. For this reason, please ensure that each question that is relevant to your claim is answered clearly, accurately and completely.
4. Please ensure the claim form is signed.
5. Please ensure that you send all required documentation as per the Ownsurance claims procedure.
6. Please ensure that all requested documentation is submitted with your claim form to avoid claim processing delays.
7. We may request additional documentation regarding your claim. Please e-mail this as soon as possible to the requester or This email address is being protected from spambots. You need JavaScript enabled to view it. .
8. Your claim will be processed within 2 working days of receipt of all documentation and information.

Required Documentation

1. Copy of the driver's valid drivers license.
2. Copy of the driver's valid ID document.
3. Copy of the driver's Valid PDP.
4. Copy of the vehicle's valid COF (roadworthy certificate).
5. Copy of the vehicle's registration papers.
6. SAP reference no and Police Station where the accident was reported.
7. Copy of the sworn affidavit from the driver of how the accident happened.
8. Full details of the other parties involved ie: name, telephone no, address, registration no of his/her vehicle.
9. Completed claimform.
10. Quote for the damages to the vehicle.

Ownsurance Motor Claim Form